I've shopped at this Hyvee location almost exclusively for over 6 years now. I love this location as I've always had great experiences with their employees and management. They are always eager to help you. About two summers ago I was out front of their store eyeing a set of patio furniture. The manager just happened to be out there rearranging the last set they had left and asked if he could be of assistance. I asked him about the price and if he could work with me since summer was almost over. He realized I was an older woman and he wanted to help me so he gave me a nice discount... and since I lived so close to the store he delivered the set to my home personally. He didn't have to do that, and I was thankful. Today I was shopping in their aisles online phone app and was having difficulty getting through the process that I've completed numerous times over the years without issue. It kept changing the delivery times and kept kicking me out. I ended up having to phone the store, and I spoke with the service person at the Aisles Online desk. His name was Colton, if I recall correctly. I just want it known how very pleasant, helpful, and professional he was. He took care of my issues and walked me through the actual website order process - patiently... which I rarely use to shop with (I'm used to using the phone app). He took matters into his own hands and assured me they would shop my order personally and see to it that we had our groceries delivered expeditiously. He even told me he'd fix the extra delivery charge that was charged to me due to the app not functioning properly, and kept changing my delivery window 3 times! I was very impressed with this young man. I'd say he's a real asset to that Hyvee location. I'll assume he has to be a manager, and if not, he really should be!!! They've got a real gem in that young man, and hopefully they recognize that fact and have placed him where he's of the most benefit to their firm. I also use the pharmacy at this store as well, and have always had a pleasant experience with their representatives. No complaints! I believe your experience with people in the customer service field in general have everything to do with how you approach them for aid. I certainly couldn't do their jobs... not everyone possesses a spirit of kindness and understanding as second nature. But imagine what this world would be like if they did!!!

Love this store! Everything is always clean and easy to find, plus they sell "BUCKEDUP" energy drinks they taste amazing and I don't feel and crash.

Hy-Vee, I'm torn. I'm giving 5 stars because overall, I'm really pleased with the quality of food, the pharmacy, the deli, and your grocery staff are just awesome! Where I'm torn is the self check out. I find that the employees don't really trust the customers to know what they are doing. Despite a lack of formal training video session, I can still ring up produce and regular purchases with ease. The problem comes if I slow down to get my app up on my phone, or if I'm slow to get my payment card out of my wallet. The self check out supervisor will be 2 inches from me asking all sorts of irrelevant questions. I'm fine with them stating one time: welcome to Hy-Vee, let me know if I can help! But the micromanaging needs to be curbed. Are you worried about me ringing up oranges instead of apples! Or are just fully assuming that I'm stealing from you? I get it! Times are hard, and you are watching the bottom line, but please understand that we as customers are not walking in to your store for the purpose of stealing! We are people just like you! We want to ring up our groceries and get home. I find the Blue Springs location is the worst for this!!! I actually avoid HyVee if at all possible. Another issue I have is the store layout right near the check stands. There's no room! There are tons of displays, stacked food items, and tables with cookies and other bakery items. Again, you might have a plan of all of this, but it makes it hard to get to a checkout lane!

I never really shopped et Hy-Vee too much. Probably because there were other stores around. If I needed something super specific, I would go to Sun Fresh when I lived North of the River. Lately, I've been catching the deals at Hy-Vee and have been really liking their products. They have freshly baked French baguettes which I used to make meatball subs with. The bread held up so well and the price was really good. I like that I can find things there that other stores should have but don't. That's always been a mystery to me is how does one store have this item but another store that's similar or claims to be "better" doesn't (Here's looking at you Wally). Their deals on meat are nice and I can always find what I'm looking for plus things I didn't know I was looking for. Lol I like that it's not far and I can get in and out even if I have a large list of items. Oh and the fuel perks seems nice. For some reason, I still haven't gotten any though I'm buying those items. ‍ Stop in and grab some stuff. Their pasta salad is delish.

This location is pretty amazing! The staff here is top notch, always friendly, and helpful! I thought I would let everyone know about some convenient provisions there. The post office is open to 9pm, even on Sunday, not just to drop off, but actually for shipping. Of course sometimes you may need a beverage while on the go. Well they have a great selection of cold beverages. I am also impressed with the bakery. They make beautiful little desserts that would make a sweet surprise for your better half! Stop by the Blue Springs location, and look around.